![]() ![]() Follow this file path: C:\Users\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBrokerĭelete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider You can also try to remove the account from here and re-add it later.ģ. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. Go to Settings > Accounts > Email & accounts. ) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.Ģ. "Try the following options for Windows 10/11:ġ. If maybe that doesn't work, please try these tutorials: Then try to sign in again on both Microsoft store and Xbox app with the desired account After a few seconds, Windows Store will open. Step 3: Then a command prompt window will appear. ![]() ![]() Step 2: Input WSReset.exe in the Run window and click OK. Step 1: Open the Run window by pressing Windows + R key. Go to windows settings > apps > search for Xbox app > click on it and select advanced options. If that's not your case, may I know if you tried repairing and resetting the app?įirst sign out from your account on both Xbox app and Microsoft Store and do this: May I know if you tried switching accounts first via Microsoft store and then do it using the Xbox app? Hope you're doing great today despite this Aaron I'm an Independent Advisor and a Microsoft Xbox user like you. Hi and thanks for reaching Microsoft Xbox gamer's community. ![]()
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